Fairy Team


07549 391842

Privacy Policy

The Cleaning Fairy (Kent) Ltd], 66 Preston Street, Faversham, Kent ME13 8PG,
This email address is being protected from spambots. You need JavaScript enabled to view it., 07549 391 842

This policy is set to explain how and why we collect any personal data about you. As of May 2018, the Data Protection Act as we all know it, is changing its rules to the General Data Protection Regulation. This is to protect ourselves and our customers information and how all information is stored so it doesn’t fall into the wrong hands.

What information about you do we need for our records?

  • Contact Details
  • Full Name
  • Phone Numbers
  • Full Address including town, county and postcode
  • Email Address

We will also keep information such as your contact form which includes what household areas and jobs you want doing, the frequency of these and price(s) quoted. If any information changes at a later date, we will update as needed and require you to agree to this. We also keep copies of invoices, services, contracts, comments and feedback. All information we hold is kept in a safe and secure way, on our password-protected QuickBooks accounts system; any paperwork is kept in a locked filing cabinet.

Why do we need all of those details?
We require the above information to ensure that it is safe and agreed by you for us to carry out the service(s) you require and to also ensure that we are working in adherence to our insurance policies. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. In order for us to fulfil our part of the contract (carry out services), you must fulfil your part of the contract (share your personal information).

You do not have to share your personal data with us, but if you do not, we cannot, unfortunately offer you any services with The Cleaning Fairy (Kent) Ltd. You have the right at any time to ask for access to any personal information The Cleaning Fairy (Kent) Ltd holds, and a copy of all information will be given to you within one month of your request either by email, phone or post.

How long will we keep your information?
Your information will be kept on our database/stored for 7 years after the date of your last service. When the time comes to delete the information, we hold about you we will dispose of these details in a permanent way by shredding or burning. Your contact form will be removed from our files and shredded 3 months after our services to you have ended.

Marketing: With the information you have given, we would like to send you details on any offers or services that we provide. Please be aware you do NOT need to agree to this, for your services to commence.

If you agree to have contact from us for marketing purposes by e-mail, then please email to give your consent.
You can withdraw your consent at any time by email OR by post on the above contact details.


Who can I complain to if I feel my data is not be handled correctly?
If you have any questions regarding this privacy policy or any information that we have on you, please contact Tracy May, GDPR Officer by email This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to 66 Preston Street, Faversham, Kent ME13 8PG. You have a right to complain if you do not feel we are handling your data correctly, please contact us by the contact details above. If you are unhappy with our response you should then contact the ICO (Independent Commissioner’s Office) by contacting them or using the following web page https://ico.org.uk/concerns/

Our Services

Our Testimonials

I have found The Cleaning Fairy to be reliable, honest and a friendly local company. Thank you girls for all the hard work you do... Wishing you every continued success!

~ Deb Faversham


Contact Us

The Cleaning Fairy
66 Preston Street, Faversham, ME13 8PG

Tel: 07549 391842


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